Frequently Asked Questions

You should not be focused on the biggest brand. You should be focused on the most valuable service.

Larger agencies often rely on volume, meaning their property managers can carry overloaded portfolios, become reactive, and miss critical compliance or maintenance issues that may cost you thousands. Ascension Real Estate is boutique, independent and director-led.

Ascension Real Estate caps its portfolio at 100 properties, prioritises proactive maintenance, and provides genuine strategic advice on your investment.

Ascension Real Estate handles a maximum of 100 properties, significantly lower than the industry average, which can often climb to 180 or more.

The benefit is straightforward: Ascension Real Estate has the time to know your property, conduct detailed routine inspections, respond to renters faster, and be proactive about rent reviews and maintenance before minor issues become major expenses.

Your investment gets the attention it deserves, not the leftovers.

Ascension Real Estate services Melbourne's West and North-West growth corridor, including:

• Melton, Melton West, Melton South, Kurunjang, Cobblebank, Thornhill Park, Bonnie Brook, Weir Views and Fraser Rise
• Sunbury, Diggers Rest, Gisborne, Bacchus Marsh and Darley
• Caroline Springs, Rockbank, Aintree and Deanside
• Tarneit, Truganina, Wyndham Vale, Hoppers Crossing, Werribee, Manor Lakes and Eynesbury
• Point Cook, Altona Meadows, Deer Park, St Albans, Sunshine and Braybrook
• Taylors Lakes, Taylors Hill, Sydenham, Burnside Heights, Ravenhall and Plumpton

Not sure if your suburb is covered? Contact Ascension Real Estate and Ascension Real Estate will confirm.

Yes. As a residential rental provider in Australia, professional fees paid to your property manager, including management fees, letting fees, re-letting fees and administrative charges, are generally considered tax-deductible expenses against your rental income.

Ascension Real Estate provides detailed year-end financial statements via your Owner Portal, helping make tax time more straightforward.

It is difficult for them, not for you.

Switching is straightforward and free. Once the management agreement is signed, Ascension Real Estate handles the takeover process, including:

• Serving formal notice to your current agent
• Collecting keys, files, leases and bond documentation
• Notifying your renter of the management change professionally
• Reviewing your current lease terms and compliance position

You do not need to speak to your old agent. Ascension Real Estate manages the transition for you.

No. Switching to Ascension Real Estate is free. There is no transfer fee charged to you by Ascension Real Estate.

The only consideration is any notice period or termination clause in your existing management agreement with your current agent. Ascension Real Estate will review this with you before you take action.

Franchise agencies commonly operate on volume. Their income depends on managing hundreds of properties, which means individual properties can receive less attention and communication is often handled by rotating or junior staff.

• You deal directly with the director, not a rotating team
• Every decision is made with 16+ years of experience in Victorian property management
• Ascension Real Estate has a direct stake in your outcome
• No hand-offs, no junior staff and no outsourcing

Victorian minimum standards are mandatory requirements your rental property must meet before a renter moves in. They include security, a functional kitchen, bathroom facilities, fixed heating in the main living area, and a structurally sound, weatherproof property.

Failure to meet these standards can result in reduced rent orders, compensation claims and difficulty re-leasing your property. Ascension Real Estate monitors minimum standards proactively during routine inspections.

Smoke alarms must be tested and serviced annually. Gas and electrical safety checks must be completed every two years by a licensed professional.

Missing a deadline can expose you to risk and may affect insurance. Ascension Real Estate manages compliance check scheduling, coordination and documentation on behalf of rental providers.

A rent review is a formal assessment of your property's current rental rate against current market conditions. Under Victorian law, rent can generally only be increased once every 12 months.

Ascension Real Estate conducts proactive rent reviews before each anniversary and assesses comparable properties, vacancy conditions, renter retention risk and market trends before making a recommendation.

Ascension Real Estate operates a zero-tolerance policy on rent arrears, ensuring action is taken in accordance with Victorian tenancy law.

• The renter is contacted as soon as rent is overdue
• All communication is documented
• Notices are issued as soon as legally possible
• If required, Ascension Real Estate represents you at the Tribunal with evidence and preparation

Ascension Real Estate does not settle for the first applicant. The goal is to secure the best applicant as efficiently as possible.

The leasing process includes strong listing presentation, targeted advertising, applicant screening, employment checks, rental history checks and continuous market feedback.

Yes. All rental providers managed by Ascension Real Estate have access to the Owner Portal, powered by PropertyMe.

You can view monthly statements, year-end statements, inspection reports, maintenance records, lease documents and compliance records from one place.

Ascension Real Estate acts immediately. The renter is contacted, all steps are documented, notices are issued as soon as legally possible, and escalation occurs without unnecessary delay.

If Tribunal proceedings are required, Ascension Real Estate represents you with preparation, evidence and confidence.