Vacating

When it’s time to move on from your rental home, we’re here to make the vacating process as smooth and stress-free as possible. This guide outlines everything you need to know - from giving notice to handing back the keys. A clear process minimises disputes and ensures your bond is processed quickly.

Giving Notice

Before vacating, you’ll need to provide written notice in line with your lease agreement and relevant legislation. The required notice period can vary depending on your tenancy type and reason for vacating. If you’re unsure how much notice to give, contact your property manager for guidance.

Preparing the Property

To help ensure a full bond refund and a smooth final inspection, please:

  • Thoroughly clean the property inside and out

  • Remove all personal belongings and rubbish

  • Return any items or keys provided at the start of the tenancy

  • Ensure lawns and gardens are tidy (if applicable)

  • Report any maintenance issues before moving out

For a detailed breakdown of your responsibilities, cleaning checklists, and the bond claims process, please consult our vacate guide: Vacate & CAV Cleanliness Guide

Final Inspection

Once you’ve moved out, a final inspection will be carried out to compare the current condition of the property to the entry condition report - accounting for fair wear and tear. Your presence at this inspection is welcome and helps address any concerns on the spot.

Bond Refund

After the final inspection, your bond can be processed for return. If there are no outstanding issues, the full amount will be released promptly. If cleaning, damage, or unpaid rent needs to be addressed, your property manager will discuss next steps with you before any deductions are made. Any claims against the bond are clearly communicated and supported by evidence. We highly recommend using professional cleaning and carpet cleaning services, providing receipts where applicable.

Helpful Tips

  • Book professional cleaners if needed, especially for carpets or ovens

  • Don’t forget to disconnect utilities and redirect mail

  • Take photos after cleaning as a record of the property’s condition

  • Return all keys, remotes, and access cards by your vacate date

We understand that moving can be a busy time, and our team is here to support you through every step of the process. If you have any questions about vacating or your bond, please contact your property manager for assistance.

BACK