How We Handle your personal information
Clear, practical information about how Ascension Real Estate collects, uses, stores and protects personal information.
Effective Date: June 2026Privacy Matters, and so does clarity
Ascension Real Estate, operated by Hunter A Angelino Pty Ltd trading as Ascension Real Estate, is committed to handling personal information responsibly, respectfully and securely. This Privacy Notice explains how we collect, use, disclose, store and protect personal information in connection with our property management, leasing and related real estate services.
We only collect personal information that is reasonably necessary for our work. This may include information from rental providers, renters, rental applicants, trades, service providers, referral partners and people who contact us through our website, forms, phone, email, open homes or inspections. We do not sell personal information.
The Information we may need
The type of information we collect depends on your relationship with Ascension Real Estate and the service being provided.
Rental Providers
We may collect details needed to manage your investment property and provide property management services.
- Name, phone number, email and address details
- Property ownership and property details
- Bank account details for rent disbursements
- Management authority and service instructions
- Information about your property, goals and preferences
Renters and Applicants
We may collect information needed to process enquiries, assess applications and manage residential rental agreements.
- Name, phone number, email and address details
- Identification and proof of income documents
- Employment, rental history and referee details
- Application information and supporting documents
- Tenancy, rent, maintenance and communication records
Trades and Service Providers
We may collect information needed to engage contractors, manage maintenance and process invoices.
- Name, business name and contact details
- ABN, licence and insurance information
- Bank account and invoicing details
- Work orders, quotes, reports and communication records
Information May Be Collected in a few different ways
Directly From You
We collect information when you make an enquiry, attend an inspection, complete an application, sign a management authority, submit a maintenance request, use our website forms, call us, email us, message us or otherwise communicate with us.
Through Forms and Technology
We may collect information through platforms we use to operate our business, including website forms, rental application forms, owner and renter portals, property management software, inspection tools, email systems, booking links and other secure business systems.
From Third Parties
We may receive information from rental providers, renters, applicants, referees, employers, former property managers, tenancy screening providers, trades, government bodies, professional advisers or other parties involved in a property management or tenancy matter.
Website and Analytics
Our website may use cookies, analytics and similar technologies to understand website traffic, improve the user experience and help us manage enquiries. You can usually adjust cookie preferences through your browser settings.
We Use Personal Information to do our job properly
Property Management
To manage residential rental properties, communicate with rental providers and renters, arrange maintenance, complete inspections, issue notices, manage rent, provide statements and support day-to-day tenancy matters.
Leasing and Applications
To respond to rental enquiries, manage open homes, assess applications, verify information, conduct reference checks, prepare lease documentation and communicate application outcomes.
Compliance and Legal Obligations
To comply with legal, safety, trust accounting, taxation, record-keeping and regulatory obligations, including matters involving Consumer Affairs Victoria, VCAT, the RTBA or other relevant authorities.
Who We May Share information with
We only disclose personal information where it is reasonably necessary for our services, where you have consented, or where we are required or authorised by law.
Property and Tenancy Parties
This may include rental providers, renters, applicants, outgoing or incoming property managers, referees, trades, contractors, service providers and parties involved in a tenancy or property management matter.
Business and Technology Providers
This may include property management software providers, inspection platforms, form providers, email and communication systems, cloud storage, accounting systems and other technology providers used to operate our business.
Authorities and Advisers
This may include Consumer Affairs Victoria, VCAT, the RTBA, government authorities, tenancy database operators where legally permitted, insurers, legal advisers, accountants and other professional advisers.
Some Information needs extra care
Identification and Government-Related Identifiers
We may need to sight or collect identity information when it is reasonably necessary for leasing, application assessment, property management or compliance purposes. We do not use government-related identifiers as our own internal identifiers.
Sensitive or Supporting Information
If you choose to provide sensitive information, such as information relating to hardship, accessibility needs, safety concerns, support arrangements or other personal circumstances, we will only use it for the purpose for which it was provided or as otherwise permitted by law.
We Take Reasonable Steps to protect information
Secure Systems
Personal information may be stored electronically or, where necessary, in hard copy. We use modern business systems, secure portals and controlled access processes to help protect the information we hold.
Limited Access
Access to personal information is limited to people who need it for legitimate business, property management, leasing, compliance, maintenance or legal purposes.
Retention and Disposal
We keep personal information for as long as it is needed for the purpose it was collected, to provide our services, to resolve disputes, or to meet legal and record-keeping obligations. When no longer required, information is securely destroyed or de-identified where appropriate.
Updates, Marketing and opting out
Service Communication
We may contact you about enquiries, applications, inspections, maintenance, tenancy matters, property management updates, compliance requirements, account matters or other service-related communications.
Optional Marketing
From time to time, we may send property updates, market insights or service information where permitted. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
Access, Correction and complaints
Access Your Information
You may request access to personal information we hold about you. Requests must be made in writing so we can verify the request and respond appropriately.
Correct Your Information
If information we hold is inaccurate, incomplete or out of date, you can ask us to correct it. We rely on you to keep us updated when your contact details or circumstances change.
Make a Privacy Complaint
If you believe your privacy has been breached, please contact us first so we can review the matter. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Questions About Privacy? please contact us
For access requests, corrections, complaints or privacy-related questions, contact Ascension Real Estate directly.
This Privacy Notice may be updated from time to time. The current version will be made available on our website.