PRIVACY POLICY

Effective Date: January 2026

Ascension Real Estate (referred to as "Ascension," "we," "us," or "our") is committed to protecting the privacy of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information, including personal information collected in person (such as at open homes, inspections and appointments), online, and through third parties.

1. What is Personal Information and Why We Collect It

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. We collect personal information to provide our core services, which are comprehensive property management, leasing, and investment strategy services across the Melbourne growth corridor.

We typically collect the following types of information:

For Rental Providers/Landlords:

  • Information Collected: Name, address (residential and postal), contact details (phone/email), banking details (for rent disbursement), investment goals, and property ownership details.

  • Purpose: To manage the property, disburse rent, provide financial statements for tax purposes, and execute the management agreement.

    For Renters/Applicants:

  • Information Collected: Name, contact details, identification (driver’s licence, passport), employment details, income, rental history references, credit checks, next of kin details, and all information provided on the tenancy application form.

  • Purpose: To assess suitability for tenancy, verify identity, manage the tenancy, collect rent, and conduct VCAT proceedings if necessary.

    For Service Providers/Vendors (Tradespeople):

  • Information Collected: Name, contact details, ABN, insurance details, and banking details.

  • Purpose: To engage services for property maintenance, process invoices, and manage compliance.

  • Information provided when you attend an open home or inspection

  • Information provided when you make enquiries in person, by phone or online


    We only collect personal information that is reasonably necessary for our real estate and property management services.

2. How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • When you attend an open home or inspection and provide your contact details

  • When you complete a sign-in register (paper or electronic) at an inspection

  • When you submit a rental application or enquiry

  • When you communicate with us by phone, email, website forms or social media

  • When you enter into a tenancy or management agreement

  • From third parties such as rental providers, referees, tenancy screening services and technology platforms you fill out an Appraisal Request, a Tenancy Application, sign a Management Agreement, communicate with us via phone or email, or use our Owner Portal/Tenant Portal.

  • Through cookies, analytics, and forms submitted on our Squarespace platform (for lead generation and usage tracking).

3. Why we collect personal information

We collect personal information to:

  • Facilitate property inspections and record attendance

  • Respond to rental enquiries and applications

  • Assess rental suitability and eligibility

  • Manage residential tenancies and property management services

  • Communicate with renters, rental providers and applicants

  • Arrange and manage repairs and maintenance

  • Meet legal, safety and regulatory obligations

  • Provide information about current or future rental properties (where permitted)

4. Disclosure of personal information

We may disclose personal information to:

  • Rental providers (property owners)

  • Trades, contractors and service providers for the purpose of maintenance or repairs

  • Tenancy databases, screening services and reference providers

  • Technology service providers used to operate our business systems

  • Our professional advisers (including legal and accounting services)

  • Government authorities where required by law

We do not sell personal information.

5. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in hard copy and is only accessible by authorised personnel.e store your personal information digitally using modern, secure systems (e.g., cloud-based property management software and secure portals).

  • Our Owner Portal provides you with secure, authenticated access to your financial and property data.

  • We use industry-standard encryption and security protocols for online data transmission.

  • We retain personal information only for as long as it is required for its purpose or to comply with legal and regulatory obligations.

  • When personal information is no longer required, it is securely destroyed or de-identified.

6. Accessing and Correcting Your Information

We rely on you to ensure the personal information we hold is accurate, complete, and up-to-date.

  • You may request access to personal information we hold about you or request correction of inaccurate, out-of-date or incomplete information.

  • Requests must be made in writing to our Privacy Officer. We aim to respond within 30 days.

7. Complaints

If you believe your privacy has been breached, please contact us.

We will investigate privacy complaints and respond within a reasonable time frame.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Information (Privacy Officer)

Ascension Real Estate

Email: hello@ascensionrealestate.com.au

Phone: 0468 449 273

Website: www.ascensionrealestate.com.au

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.