For Renters

Pointers for Renters, from move-in to move-out

Renting a home should be a positive and straightforward experience. Whether you are new to renting or a long-term renter, these pointers will guide you through the key parts of your tenancy.

Helpful Guidance

Ten Things Worth Knowing, before and during your tenancy

From understanding your lease to knowing how to report a repair, these pointers cover the most important aspects of renting with Ascension. Keep this page bookmarked as a reference throughout your tenancy.

The Pointers

Ten Simple Rules for a smooth tenancy

Understand Your Lease Agreement

Take time to read and understand your rental agreement before signing. It outlines your rights, responsibilities, rent amount, due dates, and notice periods. Keep a copy handy for reference throughout your tenancy.

Pay Rent on Time

Timely rent payments help maintain a strong rental record and a good relationship with your property manager. If you ever anticipate a delay, contact us as soon as possible to discuss your options before falling into arrears.

Look After the Property

Treat the property with care. Keep it clean, report maintenance issues promptly, and avoid making any changes or improvements without written approval from your property manager. Unauthorised alterations can result in costs at the end of your tenancy.

Report Maintenance Quickly

Small issues can become big problems if left unchecked. Report any repairs or concerns as soon as they arise via email or through the PropertyMe portal. For urgent matters, always call us directly as well. Early reporting protects both you and the property.

Routine Inspections

Routine inspections are a normal part of renting. You will receive at least 7 days written notice before each inspection. They are not an assessment of how you live, simply a check on the condition of the property. Tidy up, ensure all areas are accessible, and feel free to raise any maintenance concerns in person.

Communication Is Key

Keep in touch with your property manager about any issues, updates, or questions. Good communication resolves concerns quickly and keeps the tenancy running smoothly. We are always available on 0468 449 273 or hello@ascensionrealestate.com.au.

Preparing to Vacate

When it is time to move out, understand your notice requirements and follow the vacate checklist carefully. Returning the property in a clean, well-maintained condition, taking into account fair wear and tear, will help ensure a smooth and prompt bond refund. Visit our Vacating page for the full process.

Know Your Rights and Responsibilities

Renters in Victoria have clear legal rights under the Residential Tenancies Act 1997. You have the right to quiet enjoyment, prompt repairs, proper notice before entry, and a property that meets minimum standards. We manage these obligations, but it helps to know what you are entitled to. Consumer Affairs Victoria is a useful resource.

Respect Neighbours and Common Areas

If you live in a shared complex or community, be mindful of noise levels, parking, and the use of shared spaces. Respectful behaviour contributes to a positive living environment for everyone and avoids potential issues with your tenancy.

Keep Records

Maintain records of rent payments, inspection reports, and any written communication about maintenance or other matters. These records can be helpful if any questions or disputes arise during or at the end of your tenancy.

Renting can be a rewarding and flexible way to live. By following these simple pointers, you will help create a stress-free experience for yourself and maintain a great relationship with your property manager.

Quick Answers

Frequently Asked Questions, from renters

The questions we get asked most often. Click any question to expand the answer.

Under Victorian law, you have the right to keep a pet, but you must make a written request to us first before bringing a pet onto the property. The rental provider can only refuse consent in specific, VCAT-defined circumstances.

Please complete and submit our Pet Request Form and we will manage the process quickly and clearly. You can also download the official CAV Pet Request Form for reference.

When you first move in, the rent you pay in advance covers the upcoming period you are about to live in, not time you have already stayed. Unlike utility bills which are paid after use, rent is always paid ahead.

So at the end of your tenancy, you do not receive that advance payment back as a separate refund. Instead, it is already accounted for in the final rent period. At the end of your tenancy, what you have paid will be reconciled against what you owe up to your vacate date, and any overpayment will be returned. Your bond is a separate matter and is returned through the RTBA once the property is vacated and the final inspection is complete.

All maintenance requests should be submitted in writing so there is a clear record. You can email us at hello@ascensionrealestate.com.au or log a request through the PropertyMe portal. Include a description of the issue and photos where possible.

For urgent repairs such as a gas leak, burst pipe, or electrical fault, please also call us directly on 0468 449 273. Visit our Maintenance and Repairs page for the full process and a list of what counts as urgent.

If you are on a periodic (month-to-month) agreement, you need to give at least 28 days written notice. If you are on a fixed term agreement, check your lease for the end date and contact us before making any plans. The process and notice requirements can differ depending on your situation.

Visit our Vacating page for the full step-by-step guide, including the vacate checklist to help ensure your bond is returned promptly.

Some minor modifications can be made without consent under Victorian law, including hanging pictures with small hooks and fitting certain safety and accessibility devices. However, for anything beyond minor changes, you must obtain written approval from us before starting any work.

Making unauthorised changes can result in you being required to restore the property to its original condition at your own cost. When in doubt, ask us first. We will get a clear answer for you quickly.

Breaking a fixed term lease early is possible but may involve costs. These can include rent until a new renter is found and reasonable re-letting costs. The exact amount depends on your specific lease and how much time remains.

Contact us as soon as you know you need to leave early. We will explain your options, work through the process with you, and aim to minimise any costs involved. Do not just vacate without letting us know, as this can significantly increase your liability.

Also Useful