Pointers for renters


Renting a home should be a positive and straightforward experience. Whether you’re new to renting or a long-term tenant, these helpful pointers will guide you through key parts of the rental process - from moving in to maintaining your home and preparing to vacate.

1. Understand Your Lease Agreement

Take time to read and understand your rental agreement before signing. It outlines your rights, responsibilities, rent amount, due dates, and notice periods. Keep a copy handy for reference throughout your tenancy.

2. Pay Rent on Time

Timely rent payments help maintain a strong rental record and good communication with your property manager. If you ever anticipate a delay, contact your agent as soon as possible to discuss options.

3. Look After the Property

Treat the property as if it were your own. Keep it clean, report maintenance issues promptly, and avoid making changes or improvements without written approval from your property manager or rental provider.

4. Report Maintenance Quickly

Small issues can become big problems if left unchecked. Use the maintenance reporting process or rental portal to log any repairs or concerns as soon as they arise.

5. Routine Inspections

Routine inspections are a normal part of renting. They help ensure the property stays in good condition and allow you to raise maintenance requests in person. Preparing for them is simple - just tidy up and ensure all areas are accessible.

6. Communication Is Key

Keep in touch with your property manager about any issues, updates, or questions. Good communication ensures a smooth tenancy and helps resolve concerns quickly.

7. Preparing to Vacate

When it’s time to move out, make sure you understand the notice requirements and follow the vacate checklist. Returning the property in a clean, well-maintained condition will help ensure a smooth bond refund process.

8. Know Your Rights and Responsibilities

Stay informed about your rights and obligations as a renter under local tenancy laws. Your property manager can provide reliable information or direct you to the correct resources if you’re unsure.

9. Respect Neighbours and Common Areas

If you live in a shared complex or community, be mindful of noise, parking, and shared spaces. Respectful behaviour contributes to a positive living environment for everyone.

10. Keep Records

Maintain records of rent payments, inspection reports, and communication about maintenance or other matters. These can be helpful if any issues arise later.

Renting can be a rewarding and flexible way to live. By following these simple pointers, you’ll help create a stress-free experience for yourself and maintain a great relationship with your property manager and rental provider.

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Frequently Asked Questions

Here are the answers to the questions we get asked most often by renters.

  • A: Under Victorian law, you have the right to keep a pet, but you must make a written request to us first.

    Please ensure the pet request form is completed and lodged: CAV Pet Request Form

    The rental provider can only refuse consent in specific, VCAT-defined circumstances.

    We manage this process quickly and clearly.

  • A: When you first move in, the rent you pay in advance covers the upcoming period you're about to live in - not the time you've already stayed.

    Unlike utility bills, which you pay after using them, rent is always paid ahead.

    So at the end of your tenancy, you don't receive that "advance" payment back as a refund - it simply covers your final month (or period/cycle) in the property. As long as your rent is paid up to your vacate date, you're all set!

  • A: We guarantee a prompt review of your request and generally aim to receive owner instructions and book the contractor within 2-3 business days. 

  • A: Contact us immediately.

    Communication is key.

    We are here to help and can discuss payment arrangements or direct you toward resources available in Victoria.

    Do not wait until you are in arrears to reach out.

  • A: This is the natural deterioration of a property that occurs through the normal, reasonable use of the premises over time.

    Examples include faded paint, slight carpet traffic marks, or a squeaky door. This is the rental provider's responsibility and is not deducted from your bond.

  • A: Yes, you can make certain minor modifications (like putting up picture hooks) without the rental provider's consent, provided they don't penetrate damp-proofing or require utility alterations.

    However, we always recommend submitting a formal request so we can confirm the modification falls within the legal allowance.